Warranty, Refund and Returns Policy

Returns

30-Day Money-Back Guarantee:

• We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day money-back guarantee on all MOMI Technology products.
• To initiate a return, please contact our customer support team within 30 days of receiving your order.
• The product must be returned in its original condition and packaging.
• Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.

Product Condition:

• Returned products must be in new, unused condition with all original tags, accessories, and packaging.
• If the returned product is damaged, missing parts, or shows signs of use, we may deduct a restocking fee from your refund.

Warranty

Product Warranty:

• We stand behind the quality of our products. MOMI offers a limited warranty on all our products against manufacturing defects.
• Warranty duration varies by product and is specified in the product’s documentation.
• The warranty covers defects in materials and workmanship under normal use conditions.
• Damage caused by misuse, accidents, or unauthorized modifications is not covered by the warranty.
• To make a warranty claim, please contact our customer support team, providing proof of purchase and a description of the issue.
• If a defect is confirmed, we will repair or replace the product at our discretion.

Warranty Exclusions:

• The warranty does not cover normal wear and tear, cosmetic damage, or consumable parts.
• Damage caused by improper installation, maintenance, or use not in accordance with the product’s instructions is not covered.
• The warranty is non-transferable and only applies to the original purchaser.

Refunds and Replacements

Refund Process:

• Refunds will be processed within 10 business days after we receive and inspect the returned product.
• Refunds will be issued using the original payment method used for the purchase.
• Shipping and handling charges are non-refundable.

Replacement Process:

• If a warranty claim is approved, we will either repair the product or replace it with a similar or equivalent model.
• Replacement products will be shipped to the customer at our expense.

Contact Us

If you have any questions or need assistance with returns, warranty claims, or any other issues, please don’t hesitate to contact our customer support team at [email protected].